How to send us your support files
* Use the help Menu (Front panel of the Software user interface)
* Click on Email Support Generator menu item
* Task to Analyze field - select your task title(s) using the button next to field.
* You can select multiple tasks using the CTRL button. If there is no task created, enter None.
* Message body - explain your issue in detail and make sure to indicate the task run time or task instance where the issue can be seen. It is difficult for us to scan all the log files.
* Click on the 'Create ZIP' button.
* A support.zip file will be created. Email us this support.zip file using your email client.
* The support.zip file is created in the user home directory. A message box pops up showing the exact location.
As always, it is a pleasure doing business with you. We are very happy with the capabilities of the new version of Automize and are looking forward with moving ahead with our first production system based on this software. –Automize Enterprise User
Thanks for your timely response. You make a great product, and we're integrating it more and more into our daily production activities. I will try out these FTP suggestions as you've outlined. –JaSFTP User
Just wanted to compliment you folks on a great product. your product is working flawlessly! I'll definitely be purchasing it, and telling every other "IT type" I know about it! Thanks so much. –Automize User
Your program was exactly what I was looking for...you have all the features that I require; all in one program!!–AbleFTP user