We only support versions 10 & 11 that are within the EOL period. For Version 9 & older, we ONLY provide license key support.
We are located in Santa Barbara, California, USA. We answer emails between Monday through Friday 9 AM - 5 PM PST. It may take ~8-16 hours for us to look at your issue, because of your location (asia, europe) and other users pending support requests. On Weekends we try to answer emails within 24-36 hours.
Please use the Email Support Generator.
* This feature helps us recreate your settings on our test systems.
* Use the help Menu (Front panel of the Software user interface)
* Click on Email Support Generator menu
* Task to Analyze field - select your task title(s) using the button next to field.
* You can select multiple tasks using the CTRL button. If there is no task created, enter None.
* Message body - explain your issue. Indicate the task run time or task instance.
* Click on the 'Create ZIP' button.
* Email us the support.zip file created.
For Automize - Click here
For JaSFTP - Click here
For AutoKrypt - Click here
For AbleFTP - Click here
As always, it is a pleasure doing business with you. We are very happy with the capabilities of the new version of Automize and are looking forward with moving ahead with our first production system based on this software. –Automize Enterprise User
Thanks for your timely response. You make a great product, and we're integrating it more and more into our daily production activities. I will try out these FTP suggestions as you've outlined. –JaSFTP User
Just wanted to compliment you folks on a great product. your product is working flawlessly! I'll definitely be purchasing it, and telling every other "IT type" I know about it! Thanks so much. –Automize User
Your program was exactly what I was looking for...you have all the features that I require; all in one program!!–AbleFTP user